Two days I try to contact your support because I don't have any more access to my data.
This morning I post a new message on your support box (Request id : 161966)
Always waiting confirmation on ticket : 161939 that all informations need is suffisant to address the demand.
Support is really a nightmare especially when you are completely block !!!
I'm happy that your issue could be resolved by our support staff. We aim to respond to Boxcryptor Personal support tickets within 24 hours. I'm sorry if this does not meet your expectation of response times within minutes.