• macOS
  • Boxcryptor for macOS 3.x Feedback

  • [deleted]

ldexterldesign apologies, I just discovered it's Quicklook not Preview I'm referring too

    NoteBookUser I'm not sure if I understand correctly, but it seems that you have the inner working of the old Boxcryptor App in mind - the 3.x version on MacOS works significantly different.

    Boxcryptor no longer has a physical folder that it creates and to which the encrypted files are stored. This was necessary with the old version, as Boxcryptor did not do the synchronization itself but left it to the sync app of the provider.

    The new app is talking directly with the provider online. That means that every folder and file you see when browsing into the Boxcryptor location is not really existing on your system yet. It only gets downloaded when you open it or specifically request "Download Now" from the context menu. But even in that case, there is no singular or well defined folder in which the files get downloaded. Boxcryptor downloads the file and hands it over to Finder itself, which is then responsible to store it somewhere. But this is outside of the control of the app.

    This also means that any workaround expecting a folder "below" the Boxcryptor location cannot work - there is no such folder. It also means that there is no necessity to re-encrypt or re-upload anything. If the Boxcryptor files have been synced to the cloud, you will have them displayed right in the Boxcryptor location and can work with them from there.

    That being said, there is an easy way to simulate the inner working of the old Boxcryptor app if you want to do so: Install your cloud storage provider's sync app and add it to Boxcryptor as a local storage. Then, you have the intermediate folder that you were looking for in the form of the provider's sync folder.

    Best regards,
    Christian

    Daniel-Muc Just open the context menu on one or more files and select "Create Whisply Link".
    Disclaimer: This works only for Dropbox, OneDrive and Google Drive, and currently only for files.

    ldexterldesign Spotlight should be supported, but is currently limited to files and folders that you already listed once before in Finder. That is because Finder only lists files when browsing to them - otherwise it is not aware of their existence. So it's a technical limitation.

    Quicklook might work for files that are already downloaded - in that case it is up to Finder to offer it or to not offer it. Online files would have to be downloaded in order to show a preview for them. Finder might opt to do so, but I figure it to be rather unlikely and would Finder expect to rather not show any preview of the file instead.

      Christian I don't really understand how the Spotlight indexing works. Does that mean I can't save files directly in my Boxcryptor directory I have to save them first unencrypted on my Mac? Or do I just have to browse to the Boxcryptor folder and open this?

      Christian
      Christian, I don't think you got me right. Can/shall we take that offline?

      I'm pretty sure I understand the inner working of the new Boxcryptor, but my impression is that you might not fully comprehend my usage scenario and the questions/problems resulting from it.

      Mail exchange or a video call would both be fine with me...

      Otherwise, I can, of course, continue here as well.
      Best
      Marc

      • Edited

      Whenever I delete a file or folder in Google Drive from Finder (BoxCryptor - Google Drive) the item is deleted from my Google Drive as expected. However, the item appears to be permanently deleted since it cannot be found in my Google Drive Trash folder, as is the normal behaviour when deleting from Google Drive on the Web.

      This seems to work fine in OneDrive. Whenever I delete files or folders from OneDrive using Finder (BoxCryptor - OneDrive) , they are transferred to the OneDrive Recycle Bin.

      Is this a bug, or intentional? In order to avoid accidental data loss, I would expect the same behaviour for my Google Drive.

      Best,
      Jason

      Hi Jason,

      thanks for reporting this!

      We have fixed the issue, it will be available in the next Boxcryptor update.

      Best regards,
      Florian

      As mentioned in another post... why are tags you add to files not synced? Tags on files or folders are supported on both mac and iOS, aren't they?

      Hi Florian Great news. Do you have an estimate when this update will be available? I am reluctant to use the current version with Google Drive, which is my main cloud provider due to fear of accidental deletions.

      Edit: I just tested the most recent version 3.9.2, and it doesn't seem to be fixed there.

      Best regards,
      Jason

      And why does the version number start so high? If 3.x is a new version, why are we now already at 3.8? By the way... something newer is not offered to me by the automatic update, although according to the changelog version 3.9.264 already exists.

      Florian
      I traveled back in time. My version is newer then the one available from the updater!

      Hi everybody,

      Last week we've released version 3.9 which resolves some of the issues reported so far. It is only being delivered to 3.8 users via auto-update since today which is also the reason why the auto-updater showed 3.8 as the latest version up until today. We're already working hard on version 3.10 with further fixes and improvements.

      Jason The change will be included in the next version 3.10 which should be available latest next week. Just in case you are interested, you can try this internal nightly build which already contains it:
      https://static.boxcryptor.com/download/Boxcryptor_v3.10.281_Installer.dmg

      fubali The macOS File Provider API does not support synchronization of tags. Boxcryptor never receives any information about tags from macOS and thus also cannot synchronize them. Other File Provider apps (like e.g. the new OneDrive app) have the same restriction and Apple would have to take action on this.

      fubali Versions 3.0 - 3.7 were internal and beta versions leading up to the final release of the new 3.x generation. 3.8 was the first official release.

      Best regards,
      Robert

      NoteBookUser Sounds good, please write a short message to support@boxcryptor.com with a mention of this thread (and any supporting material such as screenshots, screenrecords) for this discussion.
      This will get forwarded to me and we can solve this more efficiently than through here.

        Daniel-Muc If you add something to the Boxcryptor Location, Spotlight should be able to pick it up. It is only difficult for Spotlight to do so if the file you're looking for is in a folder that you have never visited through the Boxcryptor location before.
        If you have a file A that you want to have indexed by Spotlight, just browse to the folder containing the item and you should be good to go.
        Again, if that doesn't work, let me know through support@boxcryptor.com with a reference to this thread - because then we're dealing with a bug.

        Do I understand this correctly: after installing Boxcryptor and adding e.g. iCloud Drive as Cloud provider, I can see everything that's already on my iCloud Drive inside the Boxcryptor Disk view, exactly as if I opened iCloud Drive directly in Finder; the only visual difference are encrypted files or folders, which are displayed unencrypted in Boxcryptor, and encrypted / unreadable in Finder.
        To add files or folders without encryption, I need to make sure I'm using iCloud Disk in Finder.
        To add files or folders with encryption, I either have to use iCloud Disk in Boxcryptor (which looks 99% identical to Finder), or use Finder and then switch to Boxcryptor to find the file/folder and then encrypt it.

        I guess what I'm missing is a (switchable) view in Boxcryptor where I only see encrypted files/folders, as this might make it more easily viewable which view I'm in, and therefore what's going to happen to the files/folders I'm about to put in there.

        Also, I'm positive that the warning message when deleting a Cloud provider in Boxcryptor could be improved – «all your files in iCloud Drive will be removed» is definitely not something I, and I guess most Mac users, would like to happen.

          Robert I have downloaded build 281, and deletion now works just fine.
          Thanks for fixing this so quickly!

            I figured out the "stuck" error messages.

            1. Have a folder with unencrypted files
            2. Use Finder to select files and use New Folder with Selection
            3. Error appears because the new folder is automatically encrypted by Boxcryptor, but the files inside are decrypted.
            4. Make a decrypted copy of that newly created encrypted folder with the unencrypted files. Result is two folders, one encrypted, one decrypted, both with the same decrypted files inside.
            5. Delete the encrypted folder (which cannot be undone)

            Now, since I didn't actually move those error files back to a decrypted folder, and the their containing encrypted folder was permanently deleted, I cannot remove the error message from the list. Even re-creating the same folder/files and doing it "correctly" doesn't appear to work.

            I think the error list should be refreshed that if the offending file no longer exists, it should be removed from the error list.

            The correct workflow appears to be making a new encrypted folder. Then decrypting that folder. Then moving the offending files to the decrypted folder. Then delete the encrypted folder.

            I also think that Boxcryptor shouldn't assume you always want new folders to be encrypted. It should inherit the settings of its containing folder. My workflow includes some cloud folders shared from/with users that don't have Boxcryptor, so I need those folders to remain always decrypted. Thanks.

              mlaferle Thanks for the information about the stuck error messages. I can confirm and reproduce that errors are not properly removed if the parent folder has been deleted. We'll resolve this as soon as possible.

              Thank you also for the feedback regarding always encrypting new items which has been noted.

                • [deleted]

                Hi,
                since the release of the all new BC I can not use the "create encrypted copy" feature.
                The process always ends in an error message.

                Message:
                [20220221_112153000_iOS.jpg] Unbekannter Fehler: Oh nein, etwas ist schiefgegangen. Es scheint, als hätten Sie einen Fehler entdeckt. Möchten Sie ihn
                unseren Entwicklern melden, damit diese ihn beheben können?

                My system:
                macOS: 12.6
                device: MacBook Air (M1, 2020)
                BC Version: 3.10 (281)
                Cloudprovider: OneDrive (personal), Sync only via BC - OneDrive App is not on my macBook anymore

                I created a support ticket on this issue.