Wrong calculation of the number of free licenses (2)

JimBox

Hello there. I use 2 laptops (Win 10 and Win 11). I had to reformat the one with Win 10 because of complications with the operating system. Since then, Boxcryptor forbids me to use my license on this second equipment informing me that I have reached my limit. Is there any way to reset this counter to 1?

Regards,

Yasmin

JimBox
Please sign in into your account and remove the "old" device from the account.
Have a look here: https://support.boxcryptor.com/en/help/boxcryptor-account/windows/#devices-and-sessions