Cannot decrypt files

lokedan

Hello, I've some files I encrypted a few years ago and that have been left alone since.

When I got the news of boxcryptor closing down, I

1) opened the client which I hadn't opened in months (I think maybe ever in this computr) and tried to decrypt. I got a message telling me to "disable my macs startup security utility" or something. I found no help on the docs,
2) but figured there was a newer version and downloaded + installed it.
3) When I finally was able to open the app, I signed in.
4) I then opened my dropbox, found the files and clicked then (like I always did to decrypt), but I get the following message "You are currently logged in as Daniel XXXX (XXXXXX@Gmail.com). Please sign out first to open a new local account."
5) I then sign out and then double click my file. Now it asks me for a password. I enter the only I have (my boxcryptor pw), and it logs me in. Now, when I double the file again, it gives me the same message as step 4)...

I dont know what to do anymore. The files have lived on my dropbox since they were encrypted, but somehow, now I have to use a local account to unlock it?

billy

I had the same problem. First, check Boxcryptor on your phone. My panic subsided when I realized I could access the files from the phone. But I didn't know how to get them out of Boxcryptor short of emailing every file individually to myself from my phone.
I don't know why this problem occurred, but here's how I got my files. I downloaded and installed Boxcryptor on a different laptop (my primary laptop is a Macbook but I also have an old PC with Windows 10). I also have Dropbox on the other laptop. I tried to link the second laptop to my account but free BC only allows 2 devices to be linked and I didn't want to unlink my phone since that was the only place I could read my files. So I logged into my BC account online and downloaded the key file (.bckey). I was able to use "local mode" on the PC and drop the key file into BC and it could read the files. Then I copied each folder that had encrypted files from the PC to a folder in "documents". This decrypted the files. Then I moved each folder back to Dropbox. Note that if you "integrate" the new folder with the old folder (same name), you will still have a bunch of .bc and FolderKey files, so you might want to rename the old (encrypted) folder or the new one. I didn't want to delete the encrypted files until I confirmed that they were back in dropbox unencrypted and accessible from my MacBook.
Hope this helps!