Corrupted files

adeiss

A few days ago, I started receiving a 'corrupted file' message after I add and save some comments to PDF files. It began just after an Adobe Reader update so the first thing I did was to reinstall it, but the problem persisted. So, I tried to install another PDF reader called Foxit, but still the problem persists. Finally, I tried to create a new PDF document out of Boxcryptor folder and and after making several comments on it, the file is still good. I think Boxcryptor is damaging my files, and it has never happened before.

I found this post with a similar problem, but the link for the solution is broken: https://forums.boxcryptor.com/topic/file-saved-into-boxcryptor-corrupted#post-3476

I'm running Windows 10.

Please, this issue is ruining my work

Thanks

adeiss

...

Yasmin

Hello adeiss,

please contact us via support(at)boxcryptor.com by providing a debug log as described here:

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/windows/#how-to-create-a-debug-log

Thanks!

Regards,
Yasmin

adsfasdf

I am getting the same thing starting a few days ago. Any encrypted PDF I edit ends up corrupted.

adsfasdf

fwiw, I some more testing: PDFs (so far) are the only file type that ends up corrupted. I've tested an Excel file, a Word file, and a text file, and things are fine.

CdB

I am also having the same issue, which has only developed over the past week or so. Now almost every edited PDF appears to be at risk of 'damage' rendering it unreadable by Adobe Acrobat Pro DC (but not, for example, by Chrome).

JokerTF

I had the same issue.

Yasmin

Hello adsfasdf, CdB, JokerTF,

please install the experimental below and check to see if the .pdf issue is fixed for you.
Would be nice, if you could post your feedback here.

https://www.dropbox.com/s/cjkmon1simsz11r/Boxcryptor_v2.36.1038_Setup.msi?dl=0

Best,
Yasmin

CdB

Hi Yasmin,

Thanks for uploading this. I am running a debug to see whether I can catch the issue, and will then try the solution.

Thank you!

CdB

In fact I have changed tack as don't want to risk any more corrupted files. I will post back in the next couple of days if the issue with file damage seems to have disappeared.

Yasmin

Hi CdB,

ok, no need for a debug, just give it a try and let me know.

Best,
Yasmin

adsfasdf

I sent in a debug log over the weekend, and yes, this build seems to have resolved it for me.

jond2062

Just wanted to chime in to say that I was having the same issue. Admittedly, it was very frustrating and I lost nearly a dozen PDFs. Anyway, I found this thread, installed the experimental, and now everything looks to be working as normal.

Yasmin

Hello adsfasdf, hello jond2062,

ok, great, thanks for your feedback.

Best,
Yasmin

CdB

Likewise - the experimental seems to have resolved the issue for me as well (touch wood).

Yasmin

Hello CdB,

sorry, forgot you ;-)
Thanks for giving feedback.

Yasmin

Redmello

hi Support Team, having the same issue:
would you still recommend to use the experimental? - or is it worth waiting for the next bug-fix-update (current installed version: 2.36.1046), thnx, Redmello

Yasmin

Redmello Hi!
You can install the latest official version, the fix is included, so, no need for the experimental anymore.
Best,
Yasmin