Boxcryptor won't start in a Windows 10 Virtual Machine

Sugarcrisp

Boxcryptor has stopped working for some reason. It will begin to open then it will close. I tried updating to the newest version and completed a reboot. I even tried running it as Administrator. I still get the same issue. Any help would be appreciated.

Florian

Hi Sugarcrisp,

If the virtual machine is VirtualBox based, it may have troubles with the graphics virtualization (issues related to VBoxDispD3D-x86.dll)

To solve this, run Boxcryptor in software rendering mode as described here:

Exit Boxcryptor if running.
open Boxcryptor.exe.config (can be found in the installation folder e.g. C: \Program Files (x86)\Boxcryptor\Boxcryptor.exe.config).
Set ForceSoftwareRendering to true (e.g. <add key = "ForceSoftwareRendering" value = "true" />).
Start Boxcryptor again.

Best regards,
Florian

Yasmin

Hello Sugarcrisp,

please generate a debug log as described in the article below and send it to us via support(at)boxcryptor.com by referring to the post here.

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/windows/#how-to-create-a-debug-log

Best,
Yasmin

Sugarcrisp

Yasmin Bug report has been sent