cut and paste not working properly

roliv100

Hello,

Using BC with google drive on a ssd drive, windows 8 64bits.

When I cut a file/folder located on my C drive to move it to my BC encrypted drive it won't move but it's copied instead and the file/folder remains in the original place.

Is this an issue or a normal behavior? Can someone please shed some light on this?

Thanks.

Oliver

HI,

can you create a debug log and send it to support@boxcyptor.com? More information on how to create a debug log is available at https://www.boxcryptor.com/help/faq-and-troubleshooting/#how-to-create-a-debug-log

roliv100

Hallo Oliver,

Sure. Thank you very much.

Grüße,

Rdorigo

Deleted_User6

My problem is a litle bit different. Win 10, 1909, 64bit. cut and paste with Windows explorer does not work at all. Drag and drop just doesn't do anything. I see the icon moving, but the file is not copied. Cut and paste ctrl-c ctrl-v does not work either.
The problem is somehow Windows Explorer related but it only happens with the mapped Boxcryptor drive. Drag and drop or copy and paste to 'normal' folders works ok. Any idea, or advice what might be different with the Boxcryptor drive?

Yasmin

Deleted_User6

See email sent a few minutes ago.

Best,
Yasmin