Hi, I am currently beta testing MacOS Big Sur and found out that boxcrypto is not compatible with the new system. Specifically, Boxcrypto cannot mount a drive in this new system. I hope that this issue can be resolved soon. In the meantime, could anyone tell me if there are other ways to decrypt boxcrypto files stored in Dropbox? Thank you!

carl97 you can download the Boxcryptor portable for macOS. it works to be able to access your files. it is a little slower than the normal Boxcryptor but it works. https://www.boxcryptor.com/en/download/?platform=portable

Hello everybody, As mentioned by @trieren1 , you can use Boxcryptor Portable for macOS for basic file access to your encrypted files. In general and as with every macOS (or iOS or Windows or Android) beta release, we do not recommend upgrading to beta versions of operating system on production systems. By the way, this is also Apple's, Microsoft's and Google's recommendation. If you really have to use a new beta version, you should either install it on a separate drive / partition or - even better - on a dedicated second device. As an independent developer, we also only get access to new beta versions when they are released to all developers or the public. And only then can we begin with the work to support it. Depending on the changes in the new operating system version, this can take from a few weeks to a few months. But as always in the past 9 years, we will have support for a new operating system version at the latest when the stable version is released to the public. Nevertheless, we have created a (very) experimental version for macOS 11.0 Big Sur which contains an updated filesystem driver with preliminary support for the new OS. Besides the updated driver, this version does not contain any other adjustments for Big Sur. Therefore, it still shows the "Unsupported macOS version" message and unexpected problems might occur - from simple UI glitches to data loss. Please use at your own risk - it is not a stable version with macOS 11.0 Big Sur support. You can download the experimental version here: https://www.dropbox.com/s/5h2a3psk4svctuo/Boxcryptor_v2.36.1025_Installer.dmg?dl=0 In the coming weeks we will also release improved experimental versions for Big Sur. Best regards, Robert

Robert Thank you so much! However, where can I find future updates for experimental versions for Big Sur?

Robert It seems that Boxcryptor portable for macOS is not working correctly. At the page for 2FA verification code, it only accepts five digits. Therefore, I am not able to log in.

carl97 You can always keep an eye on our changelog page here: https://www.boxcryptor.com/en/help/about/macos/#changelog

carl97 Please check your emails, I have already answered yours. Can't reproduce, a login with a 6-digit TOTP code is possible.

Robert Thanks sooo much Robert. Do you want feedback on this driver as would be more than happy if it helps you. Regards Sue

Robert Hi Robert, is there an updated version of the experimental version? And where can I find those updates? Thank you!

Robert Hi Robert - this experimental version has been working great, however seems to have stop working with Big Sur Beta 4 (20A5343)

Mac OS Big Sur

Yasmin

6L6 Please see the previous posts, there is an experimental version.

6L6

Yasmin Correct, and that version was released 20 days ago.

fok

Any update here? Since Google has updated "Backup & Sync" BoxCryptor is currently the only application that still blocks me from beta testing Big Sur for production usage.

Seaorc

Same here. Any news on this topic. Would be very helpfull

btrya3y1

I would also prefer a new version. I have bugs when restarting. Drive could not be loaded, then I have to quit and reopen the application. Sometimes it forgets my credentials. 2.36.1028

Robert

Hi everybody,

We plan to post a new experimental version at the beginning of next week. Although we're already in Beta 9, Apple made changes to Big Sur which require ongoing adjustments in Boxcryptor.

Best regards,
Robert

6L6

Thank you for the update Robert.

Robert

Hi everybody,

We have incorporated the latest changes of Beta 9 and created a new experimental version for macOS Big Sur 11.0. You can download it here:
https://www.dropbox.com/s/5oowxvxgivzkajg/Boxcryptor_v2.36.1040_Installer.dmg?dl=0

This version is pretty close to final Big Sur support if Apple does not make any additional last minute changes. I'd be happy to hear your feedback - positive as well as negative if you should encounter any problems - here or directly via support@boxcryptor.com.

Best regards,
Robert

MitchT66

Robert Works, thanks! Only negative comment is that the Boxcryptor icon (the one of the mounted drive) turns into a simple white icon (like the one of a file). Am I the only one experiencing that?
Cheers,
Michael

6L6

Installed and running, no caveats!

cipherneo

MitchT66 Boxcryptor icon (the one of the mounted drive) turns into a simple white icon (like the one of a file)

I'm not seeing that issue in particular but I've been having icon issues that turn clear with a surrounding dotted line or just disappear with ßeta 9. I did not have these issues in previous Big Sur ßetas. In fact, when I installed the Boxcryptor update today its application icon in the Applications folder was blank. I believe you are seeing another variant of the same ßeta 9 icon bug. I've reported this issue to Apple via the feedback assistance and encourage you to do the same. A restart usually fixes my icon issues for a while before it eventually happens again. I'm hoping for another ßeta soon since number 9 ßeta has been the worst IMO with many spinning beachballs of death. Big Sur is not quite ready for prime time..

MitchT66

cipherneo Ah, ok. Not having seen that behavior before with other icons/apps/files. Could be interesting to report a bug in Big Sur Beta on another app that is Beta as well. But will do.

btrya3y1

Everything works perfect for me. Thank you!

6L6

I have/had the same issues with Beta 10 even to the point where taskbar icons would go missing.

And, right after logging in for first time with Beta 11 (it dropped today), the Boxcryptor icon was there and now missing.

Will submit Big Sur bug.

Robert

Hi everybody,

I'm happy to announce that we have released a new stable Boxcryptor for macOS version (v2.36.1042) with official support for macOS Big Sur 11.0. You can download here it:
https://www.boxcryptor.com/l/download-macosx

Thanks a lot everybody for providing us feedback during development - here or via our support.

Best regards,
Robert

sec1

2.36 and 2.37 have not worked for my across multiple machines. Both have rendered my machine unusable as they peg the CPU. I've downgraded back to 2.35 for the time being.

Robert, is there a preferred way to upgrade? I do have Spotlight enabled so should I first disable it in 2.35 then upgrade?

Why is the CPU pegging, is Spotlight reindexing?

cipherneo

sec1 2.36 and 2.37 have not worked for my across multiple machines. Both have rendered my machine unusable as they peg the CPU. I've downgraded back to 2.35 for the time being.

Robert, is there a preferred way to upgrade? I do have Spotlight enabled so should I first disable it in 2.35 then upgrade?

Why is the CPU pegging, is Spotlight reindexing?

What ßeta version of macOS Big Sur are you running?

ßeta 9 overall caused my test machine a similar situation where spotlight would not respond and I was seeing high CPU usage which caused he overall machine to be unresponsive. Spotlight seemed light is was continuously reindexing my external time machine backup drive. I will say disabling my TM backup stopped the issue. I submitted a feedback report on the condition to Apple. ßeta 10 resolved the issue IMO. I will say I did not attribute the spotlight and/or high CPU usage to BoxCryptor (BC), either the current 102.36.1042 (1042) version or the previous one. Currently running macOS 11.0.1 RC with BC 102.36.1042 (1042) without any trace of the reported issue.

sec1

cipherneo Not running a beta version. 3 machines ore on the latest version of 10.15 and 1 is on 10.13 due to age/support. All experiencing the same issue. I will follow up to Robert's request in another thread today now that I have some time and create some debug logs.

I'm unsure if this is a bug, something related to Spotlight being turned on in previous versions then being disabled (maybe it's the reindexing that pegs), or if it's tied to a particular sequence of events that lead to the problem manifesting itself.

Robert

sec1 Have you already contacted us via Support? If so, can you please provide your ticket id? I have not been able to find a ticket relating to your issue description and would be happy to help.

cjemerson

I've installed the lated (2.37) version successfully on my iMac (Big Sur), and it was running succesfully on an oder version on Catalina, but when trying to install on my Macbook pro (Big Sur) Boxcryptor fails to mount. I had already udated Boxcryptor to the latest version bfore upgrading to Big Sur, I have since completely removed the application as per instructions on the Boxcryptor site, and reinstalled, but still fails to mount. This is most unhelpful -- any suggestions gratefully received.

rumicon

cjemerson I have the same problem. After installing Big Sur, I'm not able to start Boxcryptor. There is a error message "CFErrorDomainLaunchd-Fehler 2."

Robert

Hi everybody,

If Boxcryptor is not working after you upgraded to macOS Big Sur 11.0, please make sure that you have the latest Boxcryptor version 2.37.1043 installed. In doubt, please download the latest version from our website and install it:

https://www.boxcryptor.com/download

If have version 2.37.1043 installed and still experience problems with Boxcryptor, please do not hesitate to contact us via support@boxcryptor.com - even as Boxcryptor Free user - and we'll be able to help you best there. When contacting us, please include a debug log in your email as described here:

https://www.boxcryptor.com/en/help/faq-and-troubleshooting/macos/#how-to-create-a-debug-log

There are some rare cases for problems on Big Sur due to the system configuration. Until now, the most common problem is a mount failure of the Boxcryptor drive because the required BCFS kernel extension cannot be loaded by macOS. However, the reason is not Boxcryptor itself but rather legacy BlackBerry USB kernel extensions which are not compatible with Big Sur and cause any other kernel extension fail to load. Removing these incompatible - and in all cases unused - kernel extensions fixed the problem in all cases. CCC also has some information about the BlackBerry USB kernel extensions and also a guide how to remove them:

https://bombich.com/kb/ccc5/some-third-party-storage-drivers-may-cause-hardware-misbehavior

Best regards,
Robert