Further to the news that Boxcryptor is to be shutdown, I have tried to decrypt my data. However, I have a problem as a number of my files and folders were encrypted when I had a Boxcryptor Unlimited Business subscription (for 5 years) and I had file and folder name encryption enabled. I currently don't have a business subscription which is required for Boxcryptor to encrypt or decrypt file and folder names. As a result my file and folder names are all shown in Chinese characters - please see the attached screenshot.
Boxcryptor is not allowing me to purchase a new business subscription to re-enable the file/folder name encryption. I emailed firstname.lastname@example.org 9 days ago for help with this and attached 5 invoices for unlimited business subscriptions that I purchased previously. To date, no one has got back to me.
Please can someone advise what I should do? I'm beginning to panic as the deadline of the 31st January is fast approaching!