Not able to decrypt files

Chitraaz

Folx,

I am or rather was a "free account" user. I had copied and pasted the files on my desktop prior to my account being terminated. But today, I see that they are back to being encrypted! And I am locked out and no longer have access to Boxcryptor to decrypt (right-click decrypt). I am screwed! How can I decrypt these files??

Mattis

Chitraaz Hey, did you export your key file?

Chitraaz

Mattis Yes I did!

Eddy01

Hi,
I have a similar problem.
I discovered all info messages from boxcryptor today in my spam box and did not export the key file. However, I found on my computer an old .bckey file with which I can see my files but I cannot open them. Authorization management is also not accessible.

Thanks for your help.

less19

Same thing but with Windows! The account is locked! Support doesn't answer!

Eddy01

Hello,
I found the solution to my problem.
1- Go to https://www.boxcryptor.com/app/account/index/ and authenticate
2- At the bottom of the page, in "Advanced" use "Export keys"
3- Connection to the Boxcryptor application with the generated key file
I was able to recover all the files.

compis

Eddy01 How do you do the step 3? Boxcryptor won't start on my PC.

compis

Eddy01 I found out how to force Boxcryptor to start:

Turn of your wi-fi
Start your PC again
Start Boxcryptor and choose local account

Eddy01

You should uninstall Boxcryptor and reinstall it. Then, when the credentials are asked, click on the three dots to choose a local account and select the key file.

Mattis

Chitraaz Try to use the local account.

Chitraaz

THANKS A TON folks! I was able to decrypt all the files by configuring the local account login!

drameadows

I'm really struggling with this. Can anybody please provide live help?